Privacy notice

Nesting is a counselling, coaching and supervision service based at Lymedale Business Park, ST5 9QH. Nesting is a trading name of [company name], Company No. [number]. We’re responsible for looking after your personal information.

When you get in touch, we collect your name, contact details and your message. Please don’t include health details in your first message - we’ll talk about that together.

If you become a client or supervisee, we’ll also keep your contact details, an emergency contact, details of your sessions and payments, and brief notes from your sessions. Because these notes can include information about your health and wellbeing, the law treats them as especially sensitive, and we take extra care with them.

We use your information so we can reply to you and provide the support you’ve asked for. The law allows us to do this because it’s needed to provide our service to you, and, for health information, because it’s needed to provide counselling and care.

Your information is stored securely, protected by passwords, and only seen by the people who need it to support you. Trainee counsellors can only see their own clients’ records.

We never sell your information or share it for marketing.

Like all counsellors, ours talk about their work with a clinical supervisor so they can support you well. We do this without using your name or anything that would identify you.

We use a small number of trusted companies to run our service, such as our booking and records system and our email provider. They can only use your information to provide that service to us.

What you tell us stays private. The only time we would share it without your agreement is if we believed you or someone else was at serious risk of harm, or if the law required us to. If that ever happens, we’ll talk to you first wherever we safely can.

If you get in touch but don’t go on to use our services, we delete your message within 6 months.

If you’re a client, we keep your records for 7 years after your last session. If you were under 18 when we worked with you, we keep them until your 25th birthday or for 7 years, whichever is longer. After that, we delete them securely.

You can ask us to:

• show you the information we hold about you
• correct anything that’s wrong
• delete your information, unless we have to keep it by law
• stop or limit how we use it

Just email us and we’ll reply within one month.

If you’re unhappy with how we’ve handled your information, please talk to us first so we can try to put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

If you have any questions about this notice, email hello@nestingco.uk.